About the role As the Head of Central Operations, you are responsible to secure a solid framework in order to achieve high quality and cost-effectiveness across the Swedish market. You will do this by focusing on operational excellence that covers all aspects of operations, including strategy, best practices, and processes. The team consists of multiple functions such as Assets, Fleet and Drivers, Traffic Control, Control Tower, Security and Purchasing. In addition to this, you will work close to external partners in order to establish a robust operational foundation. Your role also involves close collaboration with other teams, like Regional and Site Managers within Operations, to enhance internal processes for better operations. This collaboration also extends to Commercial and Product Tech teams.
In this role your tasks will include, but not be limited to:
Lead a team of different functions (+30 people)
Responsibility of creating the operational framework across all operational areas in the Swedish market. Together with your team, you will strive to improve the overall efficiency and performance regarding the processes, routines, and supporting functions
Responsible for Instabee assets, and strategic decisions related to this (i.e +30 terminal real estate, a fleet of +300 trucks)
Drive the integration of operations, processes and governance between Instabox and Budbee
Develop processes for all essential functions and adapting the overall guidelines for the Swedish markets
Have close collaboration with other functions and markets, primarily commercial, product/tech and global business units for home & box product offering
Be a part of the management team in Sweden
Provide input and insights related to overall budgeting for your functions, and to the overall plan for future operations, concerning fleet size, purchasing strategies, asset management, partner relations, and how this affects various business decisions
Ensure compliance regarding local laws and regulations as well as any contractual obligations for both internal and external parties in Operations
About you We believe that you are analytical, business savvy, confident, pragmatic, likeable and with a large amount of grit and drive. You will need a burning desire to combine your solid personal traits with a will to improve the e-commerce industry. You have the ability to thrive in a complex growth environment and have excellent cooperation skills. We are looking for a highly adaptable candidate who can switch between long-term strategic initiatives one moment and pivot into rapid actions the next.
A university degree in a relevant field (i.e. Business Administration, Engineering, etc.)
3-5+ years of experience in operations and management and/or consulting, where previous experience from a similar role is of merit but not a must
Experience in a fast paced industry and/or tech company
Data-driven and analytical
Detail oriented and organised
Passionate about coaching people and providing an excellent service
Good commercial understanding and high work capacity - "gets things done"
Fluent in Swedish and English (written and spoken)
This recruitment process consists of personality tests via Alva Labs and background checks as a review of previous public criminal records. The result is public information that is handled confidentially. This is mandatory for all recruitment processes in Sweden.
Talent Acquisition Specialist
People & Culture
Instabee was founded in 2022 after combining Budbee and Instabox - two leading last-mile delivery companies with three consumer-facing brands: Budbee, Instabox and Porterbuddy. Instabee is present in six countries, serving thousands of online merchants, including ASOS, Zalando, Inditex and H&M and is on track to become the most admired European e-commerce enabler.
Since the start, Instabee has focused on consumer-centric and sustainable solutions, offering deliveries to boxes and homes using muscle power, electricity, renewable diesel and biofuels. Through bespoke technical solutions, Instabee can guarantee optimal fill rates and routing, minimising any unnecessary transports. Instabee is backed by Kinnevik, Creades and EQT, among others.
Central Operations·Stockholm, Sweden
Head of Central Operations
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