Deepen relationships and drive results for our merchants

About the role

As a Merchant Success Specialist at Instabee, you’ll play a key role in ensuring our merchants get the most value out of our partnership. You’ll work hands-on with daily operations while also digging into data and collaborating across teams to improve merchant experience and performance. 

This is a great opportunity for someone with a few years of experience in customer success, operations, or support – and who’s ready to take the next step.You’ll combine a service mindset with a curious, analytical approach – helping merchants succeed while continuously improving how we work.

Some of the things you’ll do:

• Support a portfolio of merchants in their day-to-day operations
• Monitor merchant performance and proactively flag issues or opportunities
• Collaborate closely with Key Account Managers on business reviews and insights
• Drive merchant communication around changes, peaks, and improvements
• Troubleshoot issues and work with Tech and Ops to resolve them
• Create reports, dashboards, and presentations to support internal and external stakeholders
• Channel feedback from merchants to relevant internal teams (Product, Tech, Ops)

Your future team:

You’ll be part of the Merchant Success team – a collaborative, energetic group that thrives on problem-solving and partnership. We work across functions to deliver a seamless experience for our merchants and consumers alike.

What we’re looking for:

• 1–3 years of experience in a customer-facing role – ideally in tech, e-commerce, logistics, or SaaS
• Great communication skills and a service mindset
• Analytical and structured approach – comfortable working with numbers and tools
• Technical curiosity – you don’t need to code, but enjoy understanding how systems connect
• Self-driven and proactive – you see what needs to be done and make it happen

The cherry on top

• Experience in merchant/customer success or operations
• Familiarity with tools like Excel, Looker, Zendesk, or CRM systems
• Interest in sustainability or CO₂ reporting
• Previous exposure to API-driven platforms or integrations

What you'll get

At Instabee, you’ll be challenged, supported, and surrounded by incredible colleagues. We’re growing fast and want you to grow with us. And yes – we’ve got some perks:

🌇 Sky-High Office with a 360° view over Stockholm
🐶 Dog-friendly floor for your furry friend
🏓 Ping pong, shuffleboard, karaoke and more
👶 Six months paid parental leave
🎂 Day off on your birthday
⏰ Flexible working hours and hybrid setup
🥐 Weekly tech breakfasts
💻 A modern tech stack and fast-moving teams

Diversity & Inclusion

We’re committed to building inclusive teams and creating an environment where everyone can thrive. We value diverse perspectives and believe they lead to smarter decisions and better outcomes. Come as you are – we’d love to meet you.

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