About the role

As a Courier Engagement Associate, you’ll be in a key position to ensure the quality and smoothness of our last-mile deliveries, which are the heart of our customer promise. You will manage the agreements, processes, and quality for our crucial courier partners in our Home delivery product. You are the vital link ensuring our operations run effectively, sustainably, and maintain the high-quality service Budbee is known for. You will, together with your last-mile team, build and maintain stable, mutually beneficial relationships with our external partners. You will be part of our last mile team, reporting to the Last Mile Manager.

Some of the things you will do

• Provide for a central support and control function, administer and participate in development of processes and ways-of-working related to our external deliveries throughout our last mile chain.

• Manage our agreements with our external partners, ensuring that the expectations we have are clearly communicated, before and during the partnership and also are followed up upon by relevant stakeholders.

• Provide Operations with data and information that they can use for daily communications and follow-ups, but also work on a holistic level to ensure we have a mutually beneficial relationship.

• Execute audits on a regular basis to ensure our courier partners are fully compliant with both legal and our own ethical standards.

• Overseeing courier and driver performance.

• Plan and execute long term planning together with relevant stakeholders.

• Ensuring quality of our product by overseeing the partner fleet, clothing, delivery quality and making sure they are up to our standards.

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What we're looking for

We believe you'll succeed in this role if you are a proactive and solution-oriented person with a passion for building strong relationships. We value a "get things done" mindset, but also a strategic approach to partnerships.

• You enjoy a dynamic environment where you can manage multiple projects simultaneously and are eager to develop professionally within Instabee.

• You have the ability to balance attention to detail with swift execution – we need to do things quickly, and we need to do them well.

• You take ownership of your work and are driven to find the best possible solutions.

• You are a natural problem-solver who tackles challenges with a positive and collaborative spirit.

• You are flexible, open to change, and bring a creative and initiative-taking mindset to the table.

• You are comfortable using data to support your decisions and can combine analytical insights with human intuition to form and execute on your hypotheses.

• You possess strong organizational and communication skills. Fluency in English and Finnish is critical to build and maintain relationships with our couriers.

If this sounds like you, we can’t wait to meet you! Interviews will be held continuously.

What you’ll get

Jump on board and be a part of revolutionizing the Finnish delivery culture with a company that puts sustainability and technology first. We can promise you that you will be challenged, develop your skills, and have the opportunity to work with truly amazing and competent colleagues.

More than just a job, we offer:

• A role with a real impact: Your work directly contributes to a smoother daily life for millions of consumers and the success of our partners.

• Growth opportunities: Join our global expansion for endless career opportunities in a rapidly growing tech company.

• A culture of trust and flexibility: We care about work-life balance. Enjoy the flexibility to work remotely, from our modern Helsinki office (Kluuvi Kauppakeskus), or our flagship logistics hub in Tammisto.

Of course, we have all the necessary and standard benefits in place, but in addition to this, we can also offer:

• 🏥 Comprehensive occupational health care via Aava Medical Center

• 🎉 Edenred Virike benefits to support your personal well-being

• 🍽️🥤Free soft drinks and snacks at the office

We are for everyone. Diversity and inclusion are at the core of our business. We are committed to creating an inclusive work environment where everyone’s perspectives and opinions are valued. We are dedicated to creating opportunities for all employees to thrive and reach their full potential.