📍 Amsterdam | ⏱ Full-time | 🌍 Dutch & English | 🎯 Commercial

🚚 About Instabee

In 2022, two of Europe’s fastest-growing last-mile delivery companies, Budbee and Instabox, merged to create Instabee. We are rapidly setting a new standard for e-commerce logistics, delivering millions of parcels each month across the continent. Our mission is to build a faster, more flexible, and more sustainable delivery network, and we’re quickly becoming Europe’s leading partner for thousands of e-commerce merchants.

Here in the Netherlands, Budbee is at the forefront of this revolution. We operate a rapidly expanding network of smart parcel lockers, providing consumers with a convenient and sustainable delivery option. By partnering with major retailers like Albert Heijn, Bol.com, H&M, Gymshark, Uniqlo and Zara we're not just growing, we’re changing the delivery landscape.

This is an opportunity to be part of a team that's pioneering the future of urban logistics. If you’re ready to help us redefine last-mile delivery, we want to hear from you.

💼 About the Role

We’re looking for an Account Manager with at least 3 years of experience in logistics or e-commerce to manage and grow relationships with our merchant partners, including key Tier 1 clients. You’ll be part of a dedicated account pod and work closely with cross-functional teams, especially the Merchant Success Specialists, to deliver a seamless, proactive service. This role requires a collaborative, solution-oriented mindset and a passion for building strong, strategic partnerships.

🛠️ Key Responsibilities

• Own the success and satisfaction of your merchant portfolio, acting as their trusted advisor
• Drive growth by deepening client relationships and identifying new opportunities to enhance their logistics solutions and overall partnership.
• Build and sustain strong relationships with key stakeholders, leveraging these connections to deliver the best possible merchant experience
• Continuously assess and clarify customer needs, providing expertise, guidance, and education to help merchants achieve their business goals
• Collaborate closely with Merchant Success Specialists to ensure smooth daily operations and timely resolution of any issues
• Coordinate internal projects related to your merchants, working with teams across sales, operations, integrations, and more
• Keep CRM and reporting tools up to date, and monitor account performance using data-driven insights

🙋 About You

• Minimum 3 years of experience in account management, preferably in logistics, e-commerce, or related industries
• Customer-focused mindset with a proactive approach to solving challenges
• Strong communicator with a positive, energetic attitude that helps build trust and long-term relationships
• Comfortable using CRM software and other digital tools
• Organized and detail-oriented, with the ability to manage multiple accounts simultaneously
• Self-motivated team player who thrives in a dynamic, fast-paced environment
• Fluent in both Dutch and English (written & spoken)

🎁 What We Offer

🎂 26 vacation days per year + your birthday off (based on full-time)

🏢 Modern office in Amsterdam Noord — at The Collection, with in-house gym

🏦 8% employer-paid pension (no personal contribution needed)

🎉 Team events, social outings, and a friendly work culture

🚆 Travel reimbursement if you live outside Amsterdam

🧘 Well-being allowance (€25 per month)

🥗 Daily lunch allowance

💻📱 High-end equipment provided

💰The gross monthly base salary for this role ranges from €3,500 to €3,900, depending on experience. Additionally, you'll receive a yearly holiday allowance of 8%, plus a quarterly performance-based bonus

🚀 Interested? Let’s Hear From You!

Even if you don’t tick every box, we still encourage you to apply. At Budbee Netherlands, we believe great people don’t always fit a job description perfectly — and that’s okay.

What matters most to us is your motivation. So tell us why you’d love to join Budbee Netherlands and what you’re excited to bring to the team. We’re always looking for people who are curious, driven, and ready to make an impact.